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IT service management
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#	Item
651	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Problem Management Purpose: “…[M]anage the lifecycle of all problems from first identification through further investigation, documentation and eventual removal..” ( Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:26 Management Information Technology Infrastructure Library IT service management Incident management Screenshot Root cause analysis Problem management Configuration management database Change management Information technology management Project management Information technology
652	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Service Asset & Configuration Management (SACM) Purpose: “…[E]nsure that the assets required to deliver services are properly controlled, and that accurate and reliabl Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:28 Computing Configuration management database Configuration Management Information Technology Infrastructure Library IT service management Change management Screenshot Incident management Change control Information technology management Project management Information technology
653	Envision Customer Success Story Delta Hotels and Resorts has improved customer service and sales, increased agent productivity and decreased employee turnover since implementing Envision Click2Coach®. Situation It all b Add to Reading List Source URL: www.envisioninc.com Language: English - Date: 2014-12-15 11:28:04 Envision Customer experience Sales Marketing Business Customer experience management
654	SaaS, On-Premise, Hybrid—You Decide Options for LANDESK® Service Desk Implementation When it comes to implementing your service desk, no single software delivery model fits all. Yet regardless of which model you choos Add to Reading List Source URL: rs.landesk.com Language: English - Date: 2014-10-29 15:07:53 LANDesk Information Technology Infrastructure Library Service desk Software as a service IT service management Cloud computing Incident management Information technology management Computing Software
655	Course content The subject focuses on the Information Technology Infrastructure Library (ITIL©), which is the most widely accepted approach to IT service management. It provides a cohesive set of best practices, drawn f Add to Reading List Source URL: www.acs.org.au Language: English - Date: 2015-01-19 23:21:06 Information Technology Infrastructure Library Technology IT service management COBIT ISO/IEC 20000 Information technology management Information technology Project management
656	The ITSMF Leadership Academy supports the IT professional’s journey across the bridge to the executive suite. The Leadership Academy Add to Reading List Source URL: www.itsmfonline.org Language: English - Date: 2014-02-04 12:02:16 Human resource management IT Service Management Forum Leadership development Leadership Management Leadership studies Information technology management
657	Introduction to ITIL for better IT management What is IT Service Management and ITIL? IT Infrastructure (ITIL) is a service management framework. The basic concept involves organising operations around the services you p Add to Reading List Source URL: www.badgernt.co.uk Language: English - Date: 2014-01-15 06:43:55 Change management Management Business Application Services Library Service desk Information technology management Information Technology Infrastructure Library IT service management
658	It’s not asking too much… National Economic and Social Impact Survey Add to Reading List Source URL: antipovertyweek.org.au Language: English - Date: 2013-05-30 03:14:21 Structure Australian Council of Social Service Economics The Salvation Army Emergency management Australia Affordable housing Poverty Social exclusion Development Humanitarian aid Sociology
659	ITIL®: the basics Valerie Arraj, Compliance Process Partners LLC AXELOS.com © The APM Group and The Stationery Office 2013 Add to Reading List Source URL: www.best-management-practice.com Language: English - Date: 2014-05-27 11:49:08 IT service management Management Incident management APM Group Ltd ISO/IEC 20000 Business Change management Business service management Information technology management Information Technology Infrastructure Library Technology
660	Product Brief Autonomy TeleForm Nowhere is the need for automation, visibility and control greater than in the document-driven processes that power business in the modern enterprise. Whether it’s the service requests Add to Reading List Source URL: www.alcom.se Language: English - Date: 2012-12-10 04:12:03 Data management Information technology management Information retrieval Searching Natural language processing Autonomy Corporation Document capture software Forms processing Data extraction Information science Science Information

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